WordPress Care Plans

We enable you to focus on your business

To make sure your WordPress website is fully operational, you need to keep the website up-to-date, optimised and secure against malicious attacks. Do you have the time & technical expertise to ensure your website’s success?

Most small business owners don’t — and that’s why we’ve developed our WordPress Care Plans, to specifically handle all the tasks that your website will need.

Pick your care plan

What's included?

Maintaining a successful website requires continued support and technical knowledge.

For your website to be successful, you need the latest software, set up and monitor your website server, keep track of multiple software licences & updates, as well as ensure your website is secure and the data is safe.

Does the thought of all that technical work make you a little nervous?

You’re not alone! Most of our customers don’t have the time or skills for this either. Your time is better spent focusing what you should be doing - building relationships with your customers, staff & partners.

You need a WordPress Care Plan.

Working with us means your website will continue to drive attention and customers into your business at a fraction of the time and cost it would take to do it yourself.

Care Plan Benefits

100% Risk Free - Cancel Any Time - No Minimum Contracts*

Security

Website security is a huge problem for poorly maintained sites everywhere. Investing in a WordPress Care Plan will give you the peace of mind that your website is being fully monitored, vulnerabilities are being detected, software is being kept up-to-date and backups are being made frequently. Don’t allow your website to be an easy target.

Performance

A weekly performance scan will be run on your site. This tells us how good your site’s performance is in terms of speed and if needed, how it can be improved. Information about your weekly performance checks will be included in your monthly client report.

Reporting

On a monthly basis, you will receive a report detailing; software updates made, performance grade and optimisations made, backups taken, overall site security, details of uptime and downtime and any custom work included (if applicable). This report keeps you in touch with what is happening with your site, with a summary of work we've done over the past month.

Scheduled Offsite Backups

Your website will be backed up several times a month (or more depending on your needs) to a separate server so as to ensure if anything were to ever go wrong, we can deploy a backed up (fixed!) version of your website in minutes. We take backups of your websites database, content, pages and structure daily or monthly (plan dependant).

Support & Updates

The Support and Growth plans include support time. Within your allocated support time, you can task us with anything you want (as long as it's possible in the plans time allocated), including design, development, performance improvements, content updates, designing new images and online consultancy. Any additional support required will be invoiced separately.

Software License Fees

All your software can be fully licensed through Reflect + Refine, ensuring your have the latest, up-to-date, and secure versions running on your website. Maintaining the licenses allows us to cover your site instead of paying for all the software individually.

Our website care plans are based on a recurring monthly or annual payment. Credit card payment available (2.9% credit card surcharge applicable).

* Cancel Anytime & No Minimum Contracts applies to monthly care plans only. Yearly plans are for 12 month period.

WordPress Care Plans

Choose the perfect care plan that will keep you and your online customers happy.

Monthly Price Annual Price

Maintain

£49 /month

£490 /year

Basic security monitoring, monthly plugin/theme updates, and monthly backups to keep your site secure and functioning. Ideal for small, stable websites that need essential maintenance.
Monthly WordPress Updates (core, plugins & theme)
Uptime, Security & Activity Monitoring
Monthly Backups
24 Hour Email Ticket Response
Detailed Monthly Report
Privacy & Cookie Policies Included

Get Started

Popular

Support

£150 /month

£1500 /year

Everything in Maintain plus priority support, monthly reports, automatic image optimisation & compression, and 2 hours of small fixes. Perfect for growing businesses needing regular technical assistance.
Weekly WordPress Updates (core, plugins & theme)
Premium plugin updates & licence management
Uptime, Security & Activity Monitoring
Daily Backup (Every 24 Hours)
4 Hour Email Ticket Response
2 Hours of WordPress Support
Performance Optimisation
Detailed Monthly Report
Privacy & Cookies Policies included

Get Started

Growth

£300 /month

£3000 /year

Comprehensive package with everything in Support plus daily security scanning, updates tested in a staging environment and Woocommerce updates. Designed for businesses focused on expanding their online presence.
Weekly WordPress Updates (core, plugins & theme)
Premium plugin updates & licence management
Uptime, Security & Activity Monitoring
Daily Backup (Every 24 Hours)
2 Hour Email Ticket Response
3 Hours WordPress Support
Performance Optimisation
Detailed Monthly Report
Woocommerce Updates (if applicable)
Privacy & Cookie Policies included

Get Started

View all features

Feedback From Our Clients

I would not hesitate in recommending Reflect + Refine to any other business or individual, in particular if your requirements are for top quality services.

Colin May, Electric Interiors

I have been using Reflect + Refine for many years now and they have always exceeded expectations. Richard has been very quick and efficient in dealing with any requests which is so important when you rely so heavily upon your website as your main source of new custom as I do.

Paul Jeffreys, Auto Asylum

Care Plan Comparison

100% Risk Free - Cancel Any Time - No Minimum Contracts*

Features	Maintain	Support	Growth
Level of support		Email & Telephone	Email & Telephone
Email Ticket Response Time		4 Hour Response Time	2 Hour Response Time
Included support time		2 Hours	3 Hours
Monthly WordPress Updates (core, plugins & theme)
Security Plugin Setup & Configuration
Premium Plugin Updates & License Management
Offsite Secure backups	Monthly	Weekly	Daily
24/7 Uptime Monitoring	Every 15 Minutes	Every 5 Minutes	Every 5 Minutes
Regular security scanning	Monthly	Weekly	Daily
Monthly Reporting
Privacy Policies
Database optimisation
Health Check
Performance optimisation
Content delivery network
Automatic Image Optimisation & Compression
Broken Links Check & Fix
Analytics Setup
Google Analytics Email Reports
Google Search Console Setup
Spam Monitoring & Protection
Malware Removal
On-site SEO advice
Updates Tested In Staging Environment
Woocommerce Updates

Pick your care plan

Frequently Asked Questions

We are often asked questions about our WordPress Care Plans so we have put together some of our most frequently asked questions below to help address some of the more common queries relating to this service.

If we have not answered your question, please get in touch with us via our contact page.

We understand the importance of maintaining your WordPress website. We have experience in installing and managing WordPress websites for a range of clients and have the expertise to keep your site working correctly. When we take on a new website project, we audit the site for security issues, ensure that the site is up to date, install additional security and backup procedures and monitor your site to keep it working optimally.

We'll need to run an audit before we can accept your website onto one of our Care Plans. The audit costs £299 and includes 2 hours of time to resolve any issues that we find with the website that need to be fixed before we can add you to a plan.

Read more about our WordPress Care Plan Health Check.

Do your care plans include hosting?

Our care plans do not include hosting, but we can recommend the best hosting provider, xCloud. This is hosting that has been specifically designed for WordPress websites, to provide a fast and stable platform for your site. You do not have to use this hosting if you are happy with the hosting company you have in place. We can support your website on any hosting you may have, although we highly recommend a professional WordPress hosting company as you will get better results.

How long does it take to set up my care plan?

Will you help me get started with my WordPress Care Plan?

What tasks are included in the care plans?

How do I contact you if there is a problem?

Do you manage Woocommerce websites?

Can you support multiple websites?

Do you offer email account management or setup?

Ensuring your email is delivered to your customer's inbox and not their junk or spam box is no easy feat. This is why we use and recommend Google's world-class business email service. Google Workspace is essentially Gmail for business. We don't host email on your servers so if you require a business email address, sign up for Google Workspace and get a 14-day trial. Plus, send me a message get an exclusive discount when you try Google Workspace for your business.

What hours is support available?

What if I need more support time?

My website wasn't originally built by Reflect + Refine, so can I still go on a WordPress Care Plan?

Our WordPress Care Plans were initially offered just to our own website design clients. However, due to our expansion and the success of the Care Plans, we're rolling out the offers to support your website even if it was designed by another company. Our simple ethos is that we want to help business owners with WordPress websites to keep their sites safe, secure and updated.

Read more about our WordPress Care Plan Health Check.

Which plan is right for me?

What is a staging site?

A staging site is a complete clone of your existing website that you can access via the internet via it’s own distinct web address. This allows all of us (you and us!) to preview changes to a site and test they are up to standard before they go live. Staging sites may be hidden behind a username and password, and Google and other search engines are discouraged from displaying the site in their search results.

Can I really cancel anytime?

Yes, you can cancel any time, (although we're confident you won't want to!), we just ask for one months notice. There is no long-term contract, unless you have paid for an annual subscription. Whilst we don't want you to leave, we do understand that sometimes business circumstances change.

In the unlikely event of you wanting to cancel your Care Plan, you can send an email to the support and we will guide you through the process.

Pick your care plan

FREE WEBSITE MAINTENANCE GUIDE

5 essential tips to keep your website secure.

Download our free guide to understand how to evaluate the success of your website, plus tips that will help you make improvements today!

Five Essential Tips For Keeping Your WordPress-Website Safe

WordPress Care Plans

Maintaining a successful website requires continued support and technical knowledge.

Does the thought of all that technical work make you a little nervous?

You need a WordPress Care Plan.

Care Plan Benefits

Security

Performance

Reporting

Scheduled Offsite Backups

Support & Updates

Software License Fees

WordPress Care Plans

Maintain

Support

Growth

Feedback From Our Clients

Care Plan Comparison

Frequently Asked Questions

FREE WEBSITE MAINTENANCE GUIDE

5 essential tips to keep your website secure.

Locations

About Reflect + Refine Web Design

Socials

Get Your Free Guide On Keeping Your WordPress Website Safe