WordPress Care Plans

We understand the importance of maintaining your WordPress website. We have experience in installing and managing WordPress websites for a range of clients and have the expertise to keep your site working correctly. When we take on a new website project, we audit the site for security issues, ensure that the site is up to date, install additional security and backup procedures and monitor your site to keep it working optimally.

We'll need to run an audit before we can accept your website onto one of our Care Plans. The audit costs £299 and includes 2 hours of time to resolve any issues that we find with the website that need to be fixed before we can add you to a plan.

Read more about our WordPress Care Plan Health Check.

Our care plans do not include hosting, but we can recommend the best hosting provider, xCloud. This is hosting that has been specifically designed for WordPress websites, to provide a fast and stable platform for your site. You do not have to use this hosting if you are happy with the hosting company you have in place. We can support your website on any hosting you may have, although we highly recommend a professional WordPress hosting company as you will get better results.

Once you've signed up for one of our WordPress Care Plans, we'll be contacting you to arrange secure transfer of your website login(s) with our onboarding process (unless these have already been provided through our WordPress Care Plan Health Check). If your site requires migration, migrate and setup normally takes place within 24-48 hours after receiving all necessary information.

We'll send you a series of introductory emails. They detail how to effectively ask for edits, the best screen capture tools, our progress with things like plugin updates and speed optimization and other ways to get the most value out of your plan.

This includes tasks such as adding content to your website, installing a new plugin, updating / adding images and more. Major design changes, feature or functionality additions are not included. For these tasks, we'll provide a quote for the time required.

We provide a support ticket desk for quick response, turnaround and tracking of all support requests. We will reply as soon as required, depending on the ticket urgency.

Yes! We are happy to provide support for WooCommerce too. Due to the increased complexity and time required to assist with an eCommerce website running on WooCommerce, we would require the website to be on our Growth plan.

Yes, we can assist with as many WordPress sites as you would like us to. Each website will have a separate Care Plan. We offer reduced monthly plans for clients with 2 or more websites. Please get in touch with us for more details. The discount is ideal for a business group with a number of websites, freelancers, agencies and more.

Ensuring your email is delivered to your customer's inbox and not their junk or spam box is no easy feat. This is why we use and recommend Google's world-class business email service. Google Workspace is essentially Gmail for business. We don't host email on your servers so if you require a business email address, sign up for Google Workspace and get a 14-day trial. Plus, send me a message get an exclusive discount when you try Google Workspace for your business.

We're available Monday to Friday, 9am - 5pm (GMT - UK). However, Care Plan customers have the advantage of 24/7 support via email.

All of our WordPress Care Plans include some additional support time each month. The level of time depends on the plan that you pick. At present, this time does not rollover. If you need support over and above the time included with your plan each month, please get in touch and we can discuss a custom plan.

Our WordPress Care Plans were initially offered just to our own website design clients. However, due to our expansion and the success of the Care Plans, we're rolling out the offers to support your website even if it was designed by another company. Our simple ethos is that we want to help business owners with WordPress websites to keep their sites safe, secure and updated.

We'll need to run an audit before we can accept your website onto one of our Care Plans. The audit costs £299 and includes 2 hours of time to resolve any issues that we find with the website that need to be fixed before we can add you to a plan. You will, however, receive a discount on the first month of your new WordPress Care Plan with us.

Read more about our WordPress Care Plan Health Check.

For most small business clients, we would typically recommend our Support package. This includes everything you need to keep your site functioning at its best. For larger companies or individuals who have a more demanding website, we recommend our Growth package. This includes additional enhancements, such as a content delivery network to speed up your website even further, extra support and advice through strategy sessions.

A staging site is a complete clone of your existing website that you can access via the internet via it’s own distinct web address. This allows all of us (you and us!) to preview changes to a site and test they are up to standard before they go live. Staging sites may be hidden behind a username and password, and Google and other search engines are discouraged from displaying the site in their search results.

Yes, you can cancel any time, (although we're confident you won't want to!), we just ask for one months notice. There is no long-term contract, unless you have paid for an annual subscription. Whilst we don't want you to leave, we do understand that sometimes business circumstances change.

In the unlikely event of you wanting to cancel your Care Plan, you can send an email to the support and we will guide you through the process.