Maintaining a successful website requires continued support and technical knowledge.
For your website to be successful, you need the latest software, set up and monitor your website server, keep track of multiple software licences & updates, as well as ensure your website is secure and the data is safe.
Does the thought of all that technical work make you a little nervous?
You’re not alone! Most of our customers don’t have the time or skills for this either. Your time is better spent focusing what you should be doing - building relationships with your customers, staff & partners.
You need a WordPress Care Plan.
Working with us means your website will continue to drive attention and customers into your business at a fraction of the time and cost it would take to do it yourself.
Care Plan Benefits
100% Risk Free - Cancel Any Time - No Minimum Contracts*
Security
Website security is a huge problem for poorly maintained sites everywhere. Investing in a WordPress Care Plan will give you the peace of mind that your website is being fully monitored, vulnerabilities are being detected, software is being kept up-to-date and backups are being made frequently. Don’t allow your website to be an easy target.
Performance
A weekly performance scan will be run on your site. This tells us how good your site’s performance is in terms of speed and if needed, how it can be improved. Information about your weekly performance checks will be included in your monthly client report.
Reporting
On a monthly basis, you will receive a report detailing; software updates made, performance grade and optimisations made, backups taken, overall site security, details of uptime and downtime and any custom work included (if applicable). This report keeps you in touch with what is happening with your site, with a summary of work we've done over the past month.
Scheduled Offsite Backups
Your website will be backed up several times a month (or more depending on your needs) to a separate server so as to ensure if anything were to ever go wrong, we can deploy a backed up (fixed!) version of your website in minutes. We take backups of your websites database, content, pages and structure daily or monthly (plan dependant).
Support & Updates
The Support and Growth plans include support time. Within your allocated support time, you can task us with anything you want (as long as it's possible in the plans time allocated), including design, development, performance improvements, content updates, designing new images and online consultancy. Any additional support required will be invoiced separately.
Software License Fees
All your software can be fully licensed through Reflect + Refine, ensuring your have the latest, up-to-date, and secure versions running on your website. Maintaining the licenses allows us to cover your site instead of paying for all the software individually.
Our website care plans are based on a recurring monthly or annual payment. Credit card payment available (2.9% credit card surcharge applicable).
* Cancel Anytime & No Minimum Contracts applies to monthly care plans only. Yearly plans are for 12 month period.
WordPress Care Plans
Choose the perfect care plan that will keep you and your online customers happy.
Maintain
- Basic security monitoring, monthly plugin/theme updates, and monthly backups to keep your site secure and functioning. Ideal for small, stable websites that need essential maintenance.
- Monthly WordPress Updates (core, plugins & theme)
- Uptime, Security & Activity Monitoring
- Monthly Backups
- 24 Hour Email Ticket Response
- Detailed Monthly Report
- Privacy & Cookie Policies Included
Support
- Everything in Maintain plus priority support, monthly reports, automatic image optimisation & compression, and 2 hours of small fixes. Perfect for growing businesses needing regular technical assistance.
- Weekly WordPress Updates (core, plugins & theme)
- Premium plugin updates & licence management
- Uptime, Security & Activity Monitoring
- Daily Backup (Every 24 Hours)
- 4 Hour Email Ticket Response
- 2 Hours of WordPress Support
- Performance Optimisation
- Detailed Monthly Report
- Privacy & Cookies Policies included
Growth
- Comprehensive package with everything in Support plus daily security scanning, updates tested in a staging environment and Woocommerce updates. Designed for businesses focused on expanding their online presence.
- Weekly WordPress Updates (core, plugins & theme)
- Premium plugin updates & licence management
- Uptime, Security & Activity Monitoring
- Daily Backup (Every 24 Hours)
- 2 Hour Email Ticket Response
- 3 Hours WordPress Support
- Performance Optimisation
- Detailed Monthly Report
- Woocommerce Updates (if applicable)
- Privacy & Cookie Policies included
Feedback From Our Clients
I would not hesitate in recommending Reflect + Refine to any other business or individual, in particular if your requirements are for top quality services.
Colin May, Electric Interiors
I have been using Reflect + Refine for many years now and they have always exceeded expectations. Richard has been very quick and efficient in dealing with any requests which is so important when you rely so heavily upon your website as your main source of new custom as I do.
Paul Jeffreys, Auto Asylum
Care Plan Comparison
100% Risk Free - Cancel Any Time - No Minimum Contracts*
| Features | Maintain | Support | Growth |
|---|---|---|---|
| Level of support | Email & Telephone | Email & Telephone | |
| Email Ticket Response Time | 4 Hour Response Time | 2 Hour Response Time | |
| Included support time | 2 Hours | 3 Hours | |
| Monthly WordPress Updates (core, plugins & theme) | |||
| Security Plugin Setup & Configuration | |||
| Premium Plugin Updates & License Management | |||
| Offsite Secure backups | Monthly | Weekly | Daily |
| 24/7 Uptime Monitoring | Every 15 Minutes | Every 5 Minutes | Every 5 Minutes |
| Regular security scanning | Monthly | Weekly | Daily |
| Monthly Reporting | |||
| Privacy Policies | |||
| Database optimisation | |||
| Health Check | |||
| Performance optimisation | |||
| Content delivery network | |||
| Automatic Image Optimisation & Compression | |||
| Broken Links Check & Fix | |||
| Analytics Setup | |||
| Google Analytics Email Reports | |||
| Google Search Console Setup | |||
| Spam Monitoring & Protection | |||
| Malware Removal | |||
| On-site SEO advice | |||
| Updates Tested In Staging Environment | |||
| Woocommerce Updates |
Frequently Asked Questions
We are often asked questions about our WordPress Care Plans so we have put together some of our most frequently asked questions below to help address some of the more common queries relating to this service.
If we have not answered your question, please get in touch with us via our contact page.
We understand the importance of maintaining your WordPress website. We have experience in installing and managing WordPress websites for a range of clients and have the expertise to keep your site working correctly. When we take on a new website project, we audit the site for security issues, ensure that the site is up to date, install additional security and backup procedures and monitor your site to keep it working optimally.
We'll need to run an audit before we can accept your website onto one of our Care Plans. The audit costs £299 and includes 2 hours of time to resolve any issues that we find with the website that need to be fixed before we can add you to a plan.
Read more about our WordPress Care Plan Health Check.
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