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WordPress Care Plans

We enable you to focus on your business

To make sure your WordPress website is fully operational, you need to keep the website up-to-date, optimised and secure against malicious attacks. Do you have the time & technical expertise to ensure your website’s success?

Most small business owners don’t — and that’s why we’ve developed our WordPress Care Plans, to specifically handle all the tasks that your website will need.

Maintaining a successful website requires continued support and technical knowledge.

For your website to be successful, you need the latest software, set up and monitor your website server, keep track of multiple software licences & updates, as well as ensure your website is secure and the data is safe.

Does the thought of all that technical work make you a little nervous?

You’re not alone! Most of our customers don’t have the time or skills for this either. Your time is better spent focusing what you should be doing - building relationships with your customers, staff & partners.

You need a WordPress Care Plan.

Working with us means your website will continue to drive attention and customers into your business at a fraction of the time and cost it would take to do it yourself.

Care Plan Benefits

100% Risk Free - Cancel Any Time - No Minimum Contracts*

Security

Website security is a huge problem for poorly maintained sites everywhere. Investing in a WordPress Care Plan will give you the peace of mind that your website is being fully monitored, vulnerabilities are being detected, software is being kept up-to-date and backups are being made frequently. Don’t allow your website to be an easy target.

Performance

We will run a weekly performance scan of your site. This tells us how good your site’s performance is in terms of speed and if needed, how it can be improved. Information about your weekly performance checks will be included in your monthly client report.

Reporting

On a monthly basis we compile and send you a report detailing; software updates made, performance grade and optimisations made, backups taken, overall site security and details of uptime and downtime. This report keeps you in touch with what is happening with your site, with a summary of work we've done over the past month.

Scheduled Offsite Backups

Your website will be backed up several times a month (or more depending on your needs) to a separate server ensure if anything were to ever go wrong, we can deploy a backed up (fixed!) version of your website in minutes. We take backups of your websites database, content, pages and structure daily.

Support & Updates

All of our plans have support time included. Within your allocated support time, you can task us with anything you want (as long as it's possible in the plans time allocated), including design, development, performance improvements, content updates, designing new images and online consultancy. Any additional support required will be billed at a discounted rate.

Software License Fees

All your software will be fully licensed through RnR Design, ensuring your have the latest, up-to-date, and secure versions running on your website. Our developer licenses allows us to cover your site instead of paying for all the software individually.

Our website care plans are based on a recurring monthly or annual payment. Credit card payment available (2.9% credit card surcharge applicable).

* Cancel Anytime & No Minimum Contracts applies to monthly care plans only. Yearly plans are for 12 month period.

WordPress Care Plans

Choose the perfect care plan that will keep you and your online customers happy.

Maintain

£99 /month
£990 /year
  • Monthly WordPress Updates (core, plugins & theme)
  • Premium plugin updates & licence management
  • Uptime, Security & Activity Monitoring
  • Daily Backups
  • 12 Hour Email Ticket Response
  • 30 minutes of WordPress Support
  • Detailed Monthly Report
  • View all features

Growth

£399 /month
£3990 /year
  • Weekly WordPress Updates (core, plugins & theme)
  • Premium plugin updates & licence management
  • Uptime, Security & Activity Monitoring
  • Backup Every 6 Hours
  • 2 Hour Email Ticket Response
  • 2 Hours WordPress Support
  • Performance Optimisation
  • Detailed Monthly Report
  • Woocommerce Updates
  • View all features

Feedback From Our Clients

I would not hesitate in recommending RNR Design to any other business or individual, in particular if your requirements are for top quality services.

Colin May, Electric Interiors

I have been using RNR Design for many years now and they have always exceeded expectations. Richard has been very quick and efficient in dealing with any requests which is so important when you rely so heavily upon your website as your main source of new custom as I do.

Paul Jeffreys, Auto Asylum

Care Plan Comparison

100% Risk Free - Cancel Any Time - No Minimum Contracts*

FeaturesMaintainSupportGrowth
Level of support Email, Live Chat & TelephoneEmail, Live Chat & TelephoneEmail, Live Chat & Telephone
Email Ticket Response Time Sameday4 Hour Response Time2 Hour Response Time
Included support time 30 Minutes60 Minutes120 minutes
Monthly WordPress Updates (core, plugins & theme)
Security Plugin Setup & Configuration
Premium Plugin Updates & License Management
Offsite Secure backups DailyEvery 12 HoursEvery 6 Hours
24/7 Uptime Monitoring Every 15 MinutesEvery 5 MinutesEvery Minute
Regular security scanning MonthlyWeeklyDaily
Monthly Reporting
Link Monitoring
Database optimisation
Health Check
Performance optimisation
Content delivery network
Automatic Image Optimisation & Compression
Broken Links Check & Fix
Google Analytics Setup
Google Analytics Email Reports
Google Search Console Setup
Spam Monitoring & Protection
Malware Removal
On-site SEO advice
Updates Tested In Staging Environment
Woocommerce Updates
PurchasePurchasePurchase

Frequently Asked Questions

We are often asked questions about our WordPress Care Plans so we have put together some of our most frequently asked questions below to help address some of the more common queries relating to this service.

If we have not answered your question, please get in touch with us via our contact page.

Why should I let you take care of my site?

We understand the importance of maintaining your WordPress website. We have experience in installing and managing WordPress websites for a range of clients and have the expertise to keep your site working correctly. When we take on a new website project, we audit the site for security issues, ensure that the site is up to date, install additional security and backup procedures and monitor your site to keep it working optimally.

We'll need to run an audit before we can accept your website onto one of our Care Plans. The audit costs £299 and includes 2 hours of time to resolve any issues that we find with the website that need to be fixed before we can add you to a plan.

Read more about our WordPress Care Plan Health Check.

Do your care plans include hosting?

Our care plans do not include hosting, but we can recommend the best hosting providers. This is hosting that has been specifically designed for WordPress websites, to provide a fast and stable platform for your site. You do not have to use this hosting if you are happy with the hosting company you have in place. We can support your website on any hosting you may have, although we highly recommend a professional WordPress hosting company as you will get better results.

How long does it take to set up my care plan?

Once you've signed up for one of our WordPress Care Plans, we'll be contacting you to arrange secure transfer of your website login(s) with our onboarding process (unless these have already been provided through our WordPress Care Plan Health Check). If your site requires migration, migrate and setup normally takes place within 24-48 hours after receiving all necessary information.

Will you help me get started with my WordPress Care Plan?

We'll send you a series of introductory emails. They detail how to effectively ask for edits, the best screen capture tools, our progress with things like plugin updates and speed optimization and other ways to get the most value out of your plan.

What tasks are included in the care plans?

Typically, any task that takes 30 minutes or less. This includes tasks such as adding content to your website, installing a new plugin, updating / adding images and more. Major design changes, feature or functionality additions are not included. For these tasks, we'll provide a quote for the time required.

How do I contact you if there is a problem?

We provide a support ticket desk for quick response, turnaround and tracking of all support requests. We will reply as soon as required, depending on the ticket urgency.

Do you manage Woocommerce websites?

Yes! We love WooCommerce websites and we are very happy to provide support for them. Due to the increased complexity and time required to assist with an eCommerce website running on WooCommerce, we would require the website to be on our Growth plan.

Can you support multiple websites?

Yes, we can assist with as many WordPress sites as you would like us to. Each website will have a separate Care Plan. We offer reduced monthly plans for clients with 2 or more websites. Please get in touch with us for more details. The discount is ideal for a business group with a number of websites, freelancers, agencies and more.

Do you offer email account management or setup?

Ensuring your email is delivered to your customer's inbox and not their junk or spam box is no easy feat. This is why we use and recommend Google's world-class business email service. G Suite is essentially Gmail for business. We don't host email on your servers so if you require a business email address, please select the optional G Suite business email option at checkout and we will do the technical bit for you.

What hours is support available?

We're available Monday to Friday, 9am - 5pm (GMT - UK). However, Care Plan customers have the advantage of 24/7 support, including evenings, weekends and public holidays.

What if I need more support time?

All of our WordPress Care Plans include some additional support time each month. The level of time depends on the plan that you pick. At present, this time does not rollover. If you need support over and above the time included with your plan each month, please get in touch and we can discuss a custom plan.

My website wasn't originally built by RNR Design, so can I still go on a WordPress Care Plan?

Our WordPress Care Plans were initially offered just to our own website design clients. However, due to our expansion and the success of the Care Plans, we're rolling out the offers to support your website even if it was designed by another company. Our simple ethos is that we want to help business owners with WordPress websites to keep their sites safe, secure and updated.

We'll need to run an audit before we can accept your website onto one of our Care Plans. The audit costs £299 and includes 2 hours of time to resolve any issues that we find with the website that need to be fixed before we can add you to a plan. You will, however, receive a discount on the first month of your new WordPress Care Plan with us.

Read more about our WordPress Care Plan Health Check.

Which plan is right for me?

For most small business clients, we would typically recommend our Support package. This includes everything you need to keep your site functioning at its best. For larger companies or individuals who have a more demanding website, we recommend our Growth package. This includes additional enhancements, such as a content delivery network to speed up your website even further, extra support and advice through strategy sessions.

What is a staging site?

A staging site is a complete clone of your existing website that you can access via the internet via it’s own distinct web address. This allows all of us (you and us!) to preview changes to a site and test they are up to standard before they go live. Staging sites may be hidden behind a username and password, and Google and other search engines are discouraged from displaying the site in their search results.

Can I really cancel anytime?

Yes, you can cancel any time, (although we're confident you won't want to!), we just ask for one months notice. There is no long-term contract, unless you have paid for an annual subscription. Whilst we don't want you to leave, we do understand that sometimes business circumstances change.

In the unlikely event of you wanting to cancel your Care Plan, you can send an email to the support and we will guide you through the process.

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